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February 15, 2007

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James Allen

Steve, I saw your not all that impressed with DEX. It seems what you have stated is correct in so many areas about the phone books in general. Some interesting news to share with you, I'll cut out most of the details. I have a retail business that we have been advertising with Dex in for years. It appears since they are under new ownership, RH Donnelly, that the sales people are beyond slimey. Recently they actually trapped me in a portland ad. This ad is only $700.00 a month. When I got a new sales rep., this person was oh so nice and helpful, got me to entertain expanding into the Portland phone book, which I did entertain it but the rep told me in order to move forward I would need to voice verify this deal. I guess I put too much trust in someone I thought was a "rep" in so being for their customers and companies best interest, lesson learned. The rep had suggested getting coop dollars from a company I sell for. Well, that didn't work out. I had asked to cancel this ad as it wouldn't be possible. I was never even told the deadline. So then was told sorry too late. I went through management levels, that worked. It was like a car deal! Then I called customer service and was told no problem their was plenty of time. The guy said he would put blocks all over the ad. I asked if he was sure. He said yes no problem, apparently this was a common situation. I contacted customer service again the next day and yes verified this had all been taken care of. I sent a letter to the corporate office stating cancellation & my experience then sent another certified mail. I didn't hear anything further. Earlier in November I decided to follow up with them about this situation. Contacted someone high up apparently. They had an assistant contact me a week or so later. This person was going to check into all this and get back to me in a few days. A few weeks later I was left a message from this person stating that yes the ad was printed however when it came out I could call back when I get my bill and they would make concessions. What's interesting as well is that the "ad" itself was never approved by me or the company I sell for. They just made up what they wanted. In light of all this and in educating myself more on the internet, I've decided on internet advertising for the most part from here on out. Actually Dex is probably to thank. I would really caution other businesses in advertising with dex at all. The business practices of the sales representatives they have in place are inappropriate to say the least. Have a good one!

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